Cutting-edge solutions for customer experience transformation.
Future Ready

Innovative technologies today, for a better tomorrow

These are more than technologies that disrupt the present to help businesses thrive in the future

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Delivering a consistent, high-quality, and secured customer experience is of extreme importance in today’s marketplace.

Inaipi leverages Azure and Google Cloud to help customers start their journey on a secure foundation. They are built with tailor-made hardware. Security controls are integrated into the hardware and firmware components to help customers protect their workloads quickly. It has unique cybersecurity intelligence to offer additional safety at scale against threats such as DDoS.

Inaipi offers customized security operations service based on customers’ business needs. The scope of this service is to detect, analyze, and address cybersecurity incidents. If required, we can monitor and analyze an organization’s security posture continuingly.

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Avaya & Inaipi

What Avaya Technology and Inaipi offer?

The Inaipi platform is built on Avaya technology. Avaya offers a convenient and easy to use all-in-one collaboration environment, with the option to launch from chat conversations to video meetings with state-of-the-art audio in seconds. What’s more, all of Avaya’s technology is secure and compliant. We leverage Avaya IP Telephony and cloud contact center features such as inbound and outbound calls, real-time stats, email and web-chat, call recording, web integration and collaboration, etc.

Click here for the complete list of telephony and CCaaS features
Microsoft & Inaipi

What Microsoft and Inaipi offer?

Modern business requires a simple and easy solution where customers can handle multiple tasks on a single interface. Microsoft (MS) provides Teams application for chat, schedule meeting, audio and video calls to Microsoft users. It provides a platform to integrate with the CPaaS system to help business users use a single interface to access and manage complete office features

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Feature Description:

Enable the PSTN calls from Teams with MS Teams telephony feature.
Make and receive external calls, chat, schedule meetings – all on a single interface
Use telephony features such as Conference, Transfer, Hold
Use basic features such as Call History, Speed Dial, and Voicemail options
Premium Features

Below are the basic sample features

A sneak-peek into MS Teams and Inaipi integration capabilities
Call forward
Call ID
Coverage to operator
Hold call waiting
Tones
Transfer
Conferencing
Call history
Hold
Hunt group enable/disable
Do not disturb
Voicemail operation
Incoming call routing
Call waiting
Time profiles
Alternate route selection
Auto connect
Hold on consult
Dial Emergency
Dial plan
Coverage to operator
Call restriction
Hold music
Maximum call strength
Agent login
Monitor calls
Outgoing calls