Chatbot

A conversational agent designed to serve as a support system for your customer on any digital platform. It stimulates a conversation with customers based on their availability and case history. It’s a pre-trained pop-up with brand language and information for visitors on the website or social media page. It understands the requirement of the customer and suggest industry-specific solutions and knowledge. The bot can undertake complex reasoning without human intervention. It can offer solutions, direct to the connect functionality and follow up on customer activities.

Key Features & Benefits
Conversational maturity
Omni-capable - Retain data and context seamlessly across every channel
Free to explore
Escalate to connect with live agent over voice/video
Pre-trained
Integrated with CRM and Customer Service Portal
Resonate with brand's customers
Purpose specific functionality
Exit to connect to the live agent