Social Media Connector

Inaipi’s Social Media Connector application is designed to enhance social media engagements across all platforms. The application has a host of powerful features that are a boon to social media analytics and interactions, including notifications for customer queries, AI chatbots, and customizable skill-based privileges for agents.

Key Features & Benefits
All social media channels integrated with Avaya IPO, IPOCC and ACCS
Notifications for customer queries from all channels and all routes
Basic control in IPO, IPOCC and ACCS for chats
Full control from Customer Engagement Portal for comments and post reply
Switch from social media channel to customer requested conventional channels
Predefined AI Chabot can be enabled
Advanced customizable skill-based privileges for agents