Cutting-edge solutions for customer experience transformation.
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INFUSE

(Unified Customer Experience – UCX)

A one-stop, cost-effective unified solution for all communication needs

Crafted with Passion

A future-driven omnichannel customer engagement application

UCX, is a unified single interface enabling agents to handle customer queries & tickets from different channels. Equipped with various services, the Inaipi UCX provides increased efficiency in the contact center process.

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Particle element
Particle element
Particle element
Particle element
Particle element

If it is a complete greenfield operation and the customer is just starting out, our UCX offering will prove cost-efficient as compared to other individual deployments as all the applications are bundled under one package. The customer can start building their business from scratch on our UCX platform and have complete control of all communications. UCX is all about designing user journeys based on effortless experience across all digital touchpoints and interaction types. The communications experience is desired to be consistent and smooth despite constantly changing user preferences.

Connect and manage your customer engagements and enhance the agent experience within Microsoft Teams & Avaya Spaces.

Cloud-based Inaipi’s UCX

With this cutting-edge customer engagement offering, our intent is to simplify customers’ communications using the Inaipi’s UCX to create unique customer and employee experience opportunities – without the need for new hardware or engineering.

Significantly saving on costs, it can substitute one or more existing apps and enable hassle-free integrations with hundreds of desktop apps, workflow automation, and CRM tools. INFUSE is not a singular technology but a high-level strategy for cohesive communications. It is much more than a channel of communication – it provides information about people, enables mobility across departments, and seamlessly integrates external software. From real-time to asynchronous communication, it provides end-users simple and quick access to all relevant tools in a consistent environment, from both the physical setting and digital system. Enterprises can leverage an enterprise-grade communication service of any size without the cost of hardware or maintenance. They can use it as collaboration support to optimize processes, increase productivity, and elevating customer experience.

Employees can start a call with one click,

Employees can start a call with one click,

join a meeting, contribute to a team chat or share content
Customers can reach employees effortlessly

Customers can reach employees effortlessly

regardless of where they are, what device and form of communication they’re using,
Employees can share screen and files

Employees can share screen and files

with each other or customers with audio-video conferencing
Customers can shift from voice to text to email

Customers can shift from voice to text to email

or use any other medium of communication, conversations can still be continued seamlessly across all touchpoints

How it helps?

A range of features to communicate, collaborate, evaluate. All on one platform.

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