Cutting-edge solutions for customer experience transformation.
Made with love

INCARE

(Contact Center as a Service – CCaaS)

Helping agents build customer loyalty

Crafted with Passion

Powered by the Avaya contact center platform

Our CCaaS service provides an all-inclusive, cohesive, and open CCaaS architecture with security, scalability, and in-depth analytics across the customer journey, delivering an agile cloud experience. It offers a smooth route to the cloud with some of the best CX support tools. We embed Avaya Contact Center services with Microsoft Teams.

Customer service and contact center interactions are the areas where brands really have to stand the test and prove that their values and promises are real. Customers who need the support of a live agent via a phone call or chat have typically taken three to five steps prior to engaging with an agent. Here is a typical customer journey that starts on web or mobile chat. Times have truly changed and agents now need to connect with customers through different channels. Contact centers now need to be forward-thinking and embrace applications that help a business to both formalize and automate the customer support process. Contact centers are not only required to respond to communications from customers in a collection of new media (email, chat, text, social, video, and so on), but also the questions that they receive are more difficult than ever before. Improved information about the customer journey and an up-to-date knowledge base can resolve the issue.

Inaipi’s INCARE is a cloud-based contact center

As a service offering that helps enterprises deliver outstanding experiences to customers by building unbreakable connections. It lets agents smoothly shift interactions from social media to phone to chat – allowing customers to converse on their preferred platform.

We automate repetitive tasks like creating tickets for follow-up service, logging recordings and resolution of calls, and routing sales questions to the proper team. This frees up agents’ time for work that requires higher-order thinking. Our contact centers on the cloud can be easily managed, scaled and has the capability to handle customer requests on a single interface. Cloud technology also makes remote management possible where agents can work at home and allows companies to tap into the additional labor markets and the gig economy. Our approach ultimately helps enterprises reduce costs, increase reliability, and improve flexibility and speed.

Benefits

Optimizing contact centers to be future ready

All under one roof
All under one roof
All customer communication channels in one place
Flexible PAYU model
Flexible PAYU model
Reducing total cost of ownership (TCO)
Flexible working
Flexible working
Cloud-based agents can work anywhere
Fully customizable
Fully customizable
Tailor-made features, ability to control operations
CX Matters
CX Matters
Significantly improved customer experience and service levels
Truly<br />
cloud-based
Truly
cloud-based
Future proof service, access improvements instantly
Integration with CRM platforms
Integration with CRM platforms
Single view of
customer data
Scalability
Scalability
Instant business
continuity and disaster
recovery