Future Ready

Innovative technologies today, for a better tomorrow

These are more than technologies that disrupt the present to help businesses thrive in the future

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Delivering a consistent, high-quality, and secured customer experience is of extreme importance in today’s marketplace.

Inaipi leverages Azure and Google Cloud to help customers start their journey on a secure foundation. They are built with tailor-made hardware. Security controls are integrated into the hardware and firmware components to help customers protect their workloads quickly. It has unique cybersecurity intelligence to offer additional safety at scale against threats such as DDoS. Inaipi offers customized security operations service based on customers’ business needs. The scope of this service is to detect, analyze, and address cybersecurity incidents. If required, we can monitor and analyze an organization’s security posture continuingly.

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Avaya & Inaipi

What Avaya Technology and Inaipi offer?

The Inaipi platform is built on Avaya technology. Avaya offers a convenient and easy to use all-in-one collaboration environment, with the option to launch from chat conversations to video meetings with state-of-the-art audio in seconds. What’s more, all of Avaya’s technology is secure and compliant. We leverage Avaya IP Telephony and cloud contact center features such as inbound and outbound calls, real-time stats, email and web-chat, call recording, web integration and collaboration, etc.

Cloud Communication by Inaipi

Inaipi is Powered by Avaya OneCloud CCaaS’ powerful attribute resource selection capabilities, assigns the right work to the right resource available, to further personalize service. A modern employee and supervisor desktop enables employees to serve customer interactions using relevant customer information including customer journey touchpoints. Powerful workforce engagement applications enable organizations to capture call and screen recordings, review voice and non-voice customer interactions for quality purposes. Also included with the solution is the ability to automate business process workflows along with real-time and historical reporting that enable organizations to make better decisions and tweak service processes.

Customers expect to interact with organizations across different touchpoints at any time and regardless of touchpoint selected at that moment, their experience must be effortless and consistent. Empower customers with digital communications of their choice; voice, email, web chat, SMS, MMS.

Reduce customer effort
Improve responsiveness and eliminate customer frustration
Shorten response times
Improve CSAT, NPS

Even with all the self-serve and digital options today; voice remains a critical channel because customers still want to talk with someone who can answer questions or resolve their challenges. And customers expect their voice experience to be effortless, seamless and consistent.

Inbound and outbound
Auto Answer
Redirect on No Answer (RONA)
Intelligent Attribute-Based Routing
Enhanced Transfer
Full Reporting with Historical Reporting and Real-Time Dashboards

Integrated your own channel with omnichannel customer service so that you can provide better customer experience.

Keep pace with ever-evolving customer
Expectations by integrating home-grown and common messaging channels such as WhatsApp, Facebook Messenger and Apple Chat into a single system
You can also easily integrate business services such as Salesforce Digital to further deliver unique experiences

Empower your agents with journey of customer interactions across all the touch points with the complete customer details to drive more personalized customer experience.

Empower employees to make better decisions by enabling them to view and interact with customer journey touch points
Simple, intuitive customer journey visualization and drill-down
Sort customer journey timeline based on category, time, and channel
View detailed descriptions and meta data for each interaction