Made with love
(Unified Customer Experience – UCX)
A one-stop, cost-effective unified solution for all communication needs
Crafted with Passion
A future-driven omnichannel customer engagement application
UCX, is a unified single interface enabling agents to handle customer queries & tickets from different channels. Equipped with various services, the Inaipi UCX provides increased efficiency in the contact center process.
If it is a complete greenfield operation and the customer is just starting out, our UCX offering will prove cost-efficient as compared to other individual deployments as all the applications are bundled under one package. The customer can start building their business from scratch on our UCX platform and have complete control of all communications. UCX is all about designing user journeys based on effortless experience across all digital touchpoints and interaction types. The communications experience is desired to be consistent and smooth despite constantly changing user preferences.
Connect and manage your customer engagements and enhance the agent experience within Avaya.
Cloud-based Inaipi’s UCX
With this cutting-edge customer engagement offering, our intent is to simplify customers’ communications using the Inaipi’s UCX to create unique customer and employee experience opportunities – without the need for new hardware or engineering.
Significantly saving on costs, it can substitute one or more existing apps and enable hassle-free integrations with hundreds of desktop apps, workflow automation, and CRM tools. INFUSE is not a singular technology but a high-level strategy for cohesive communications. It is much more than a channel of communication – it provides information about people, enables mobility across departments, and seamlessly integrates external software. From real-time to asynchronous communication, it provides end-users simple and quick access to all relevant tools in a consistent environment, from both the physical setting and digital system. Enterprises can leverage an enterprise-grade communication service of any size without the cost of hardware or maintenance. They can use it as collaboration support to optimize processes, increase productivity, and elevating customer experience.