Made with love
(Contact Center as a Service – CCaaS)
Helping agents build customer loyalty
Some of Avaya’s CCaaS great and powerful features
Complete digital automation
Crafted with Passion
Powered by the Avaya contact center platform
Our CCaaS service provides an all-inclusive, cohesive, and open CCaaS architecture with security, scalability, and in-depth analytics across the customer journey, delivering an agile cloud experience. It offers a smooth route to the cloud with some of the best CX support tools. We embed Avaya Contact Center services with Microsoft Teams.
Customer service and contact center interactions are the areas where brands really have to stand the test and prove that their values and promises are real. Customers who need the support of a live agent via a phone call or chat have typically taken three to five steps prior to engaging with an agent. Here is a typical customer journey that starts on web or mobile chat. Times have truly changed and agents now need to connect with customers through different channels. Contact centers now need to be forward-thinking and embrace applications that help a business to both formalize and automate the customer support process. Contact centers are not only required to respond to communications from customers in a collection of new media (email, chat, text, social, video, and so on), but also the questions that they receive are more difficult than ever before. Improved information about the customer journey and an up-to-date knowledge base can resolve the issue.
A cloud based contact center powered by Avaya
As a service offering that helps enterprises deliver outstanding experiences to customers by building unbreakable connections. It lets agents smoothly shift interactions from social media to phone to chat – allowing customers to converse on their preferred platform.
We automate repetitive tasks like creating tickets for follow-up service, logging recordings and resolution of calls, and routing sales questions to the proper team. This frees up agents’ time for work that requires higher-order thinking. Our contact centers on the cloud can be easily managed, scaled and has the capability to handle customer requests on a single interface. Cloud technology also makes remote management possible where agents can work at home and allows companies to tap into the additional labor markets and the gig economy. Our approach ultimately helps enterprises reduce costs, increase reliability, and improve flexibility and speed.
Optimizing contact centers to be future ready
continuity and disaster